Forum Discussion

Follower

Jan 06, 2016

Solved

Parental control not working

Hi I have been using OpenDNS only as Parental controls in Netgear Genie app have never worked. I would prefer to use Netgear genie so i have removed my network from the OpenDNS and I am trying to ge...

Genie

DexterJB
Feb 13, 2017
Hi Hebby,

Those options are the different operating modes of the router and each can be used depending on the setup of your network. If you do not have another router setup then the router mode should be the correct option.

Regards,

Dexter

Community Team

DexterJB

NETGEAR Moderator

Jan 10, 2017

Hi jaymepechan,

1. It may take a while for the settings to sync with the OpenDNS servers.

2. If the issue persists, make sure that the devices do not have a static DNS set to them.

Regards,

Dexter

Community Team

jaymepechan

Aspirant

Jan 10, 2017

They all get their DNS from the router and gets set to the routers IP (192.168.1.1 in my case). I did set it to high and high for my computer and waiting for a while and it worked briefly. Of course, I don't want it set to high on my machine so I set it to medium and now it doesn't work again. I set it back to high thinking that is the only setting that works but that setting isn't working either anymore.

Currently I have it set to moderate as that is what I eventually want it at. My computer is set to Default level. I have had it set this way since my last message, which I believe was a couple days ago, yet I can still get to pornhub.com without a problem. Presumably that site should be blocked with these settings but they aren't.

jaymepechan
Aspirant
Jan 10, 2017
Ok, I just tried it again and all of a sudden it started working at default settings. Hopefully it stays working. I had it on high for my ipad individually and it still wasn't working but when I set it to default (medium), it started working. On my laptop where it was working, I set it to High and then it wasn't working at all anymore. It even stopped blocking medium level stuff.
- jaymepechan
  Aspirant
  Jan 10, 2017
  I've confirmed that it is now working as long as the device is set to default level in the Network Map. That wasn't working before so that is an improvement. If I set anything other than Default Level in the network map, it turns off blocking completely.
  - DexterJB
    NETGEAR Moderator
    Jan 12, 2017
    Hi jaymepechan,
    
    Thank you for providing an update and confirmation. We will look into this.
    
    Regards,
    
    Dexter
    
    Community Team