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Parental control not working
Hi I have been using OpenDNS only as Parental controls in Netgear Genie app have never worked. I would prefer to use Netgear genie so i have removed my network from the OpenDNS and I am trying to ge...
Oh, if you're tech support and you read this and decide to give it a whirl and try to help me, I thank you. I also respect you and am grateful you are here to help. Please know though that I don't make my living working on computers, and I don't have a computer science degree and the last time I wrote code was in middle school computer class. In other words, start from where your client is....don't expect your client to be where you are....and true work instructions with screen shots work...But in the end, I don't blame you for Netgear having a product configuration that is subpar and requires far more complexity in set up than most people can handle.
If you're not tech support....good luck. I am not sure anyone has ever had it working. The tech folks I have interchanged with have never asserted it works. They just keep telling me different things to try.
Hello,
Maybe I can shed some light on this since I've gotten mine working. Admittedly, I'm going to try to run this a bit quickly, let me know if you need more information. Obviously, I don't work for Netgear.
Some background: The way the parental controls work on the Netgear router are: enabled through the Netgear Genie program and content is filtered through OpenDNS via your personal (free) account.
There are a few things you need to get this working and I don't remember the order of them, so you may have to play around with it.
1. Netgear Genie program - In the web interface, when you click on Parental Controls you will be directed to the download for this (like is also below) - download and install it. This is where you enable and modify parental controls. You have to reference your OpenDNS account here, as OpenDNS actually does the content filtering. Link is: http://www.netgear.com/home/discover/apps/genie.aspx?cid=wmt_netgear_organic
2. OpenDNS account - which I somehow was able to create for free with my purchase, I believe it was through the Netgear Genie program.
3. Set your DNS servers to be OpenDNS - actually I'm not sure about this one. I swear I did this before, but I'm looking at my DNS now and it is the DNS as provided via DHCP from my ISP. Basically, the automatic settings that my internet provider offers. Maybe the router has just automatically taken care of this without showing it to me.