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Parental Controls - Checking Router Firmware
Hi We have bought a Nighthawk R7000 specifically for the Parental Controls feature. This is for a business who wish to block users from accessing certain websites during business hours. But, 2 us...
Hello All-
It seems Netgear finally fixed this issue...or at least I was able to solve it:
First, download the new firmware, 1.0.3.48.
Loggin into my router through the web interface (198.162.1.1), it did not find the new firmware (go figure). I had to manually download and install it. It can be found here:
https://kb.netgear.com/000044717/R8000-Firmware-Version-1-0-3-48
Once you have the new firmware installed, you'll then need to activate Parental Controls. You can't do this through the web interface. If you try, it will take you to the Netgear page to download their awful Genie App. If you try to use the Genie app, it will tell you do not have the proper firmware!
To solve this, I used the iOS app to enable Parental Controls. I don't know why they were disabled...they were set before, but regardless, you'll need to enable them. In the past, the iOS Genie app would not allow me to log in to my OpenDNS account, which I had already set up. But this time it worked as expected. However, the filter settings I had already established were not listed, so I needed to reapply the filtering (Custom) settings. Once I checked the Enable button, I logged out, waited a few minutes for the settings to filter through, and finally, went to a website I knew should be blocked and it was.
Good luck!
Hi all,
The case is still being worked on. We will provide an update once available.
Regards,
Dexter
Community Team
Hi Dexter
I did get a call eventually, (on Mon 23rd May), and I spent over an hour with a Remote Support techie.
She wasn't able to resolve the issue so she agreed to contact me again at 1.00 pm on Thurs 1 June, when I would be on-site again.
I didn't get the expected call, again, of course. That doesn't surprise me for some strange reason!
The client isn't prepared to pay for my time trying to fix an issue with a Router that I have supplied to them. Netgear aren't interested in resolving the issue, despite the fact that I have bought this router in good faith, based on the advertised functionality.
Does Trading Standards have to be my resolution?