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Forum Discussion
parental controls malfunctioning and disabling all internet access
Hi - I have a D7800 router at home and use parental controls frequently - generally from my Android phone. Yesterday they started misbehaving and it got worse over time. 1. Genie said one of my d...
I have the same issue, even my Apple TV is now in bypass mode. Considering you have to login to enable parental controls and there is no console from the Apple TV to do this, I can only assume that the product is defective.
This was after the support team told me to downgrade the bios to an old version as parental controls was "flakey" on the latest version of the operating system.
Not impressed. If anyone has any suggestions let me know. The only reason I bought this modem was for parental controls.....
Hi gwhe,
I was able to perform my own tests and did not encounter any issues. I have sent you a message. Please check your inbox.
Regards,
Dexter
Community Team
I'm having the same issues... with parental controls turned on I lose routing on all devices!
They connect to the wireless, get a an IP (correct range) but no routing.
If you manually change the DNS IP's in the router GUi back to the default (ISP allocated) then routing is restored but clearly no parental controls.
If this ios not resolve, I might as well return the router... wireless is no better than my ISP supplied router.
Naigle
