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Capster13's avatar
Capster13
Guide
May 13, 2017

Parental Controls won't enable due to Bypass login

When I attempt to turn on the parental controls in the netgear genie it allows me to enable parental controls no problem.  I then go to the network map to change the individual devices parental control filtering level and it says "Bypass Login".  If I try to change it from anything else it says "Bypass login is active on this device, please log out bypass first."

 

I don't have a bypass account logged into anything.  When I first started getting this error I hadn't even created a bypass login.  It happens regardless of the device (I even tried it on a brand new phone with nothing installed or anything done other than connecting to the WIFI).  I need to put filters for my kids devices but can't because of this.

Genie

5 Replies

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  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    May 17, 2017

    Hi Capster13,

     

    1. Have you tried resetting the router?

    2. Please try creating a bypass account then try logging in then logging out on the devices.

     

    Regards,

     

    Dexter

    Community Team

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      May 26, 2017

      Hi Capster13,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter
      Community Team

      • Capster13's avatar
        Capster13
        Guide
        May 27, 2017

        I am still experiencing the issue.  I reset the router and still had the problem.  I actually completely reconfigured the router from scratch.  I do not know how to disable the bypass account on the individual devices.  One of them is literally a brand new iphone that does not have any apps on it so how could a bypass login even be on it?