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Forum Discussion

evr's avatar
evr
Aspirant
Nov 07, 2016
Solved

Parental Controls

Hi, I am using the browser verstion of Netgear Genie and I can log in fine. However it does not have the Parental Control. I have install the Netgear Genie App on my Power Mac and I see the Parenta...
"Parental Controls"
Genie
  • DexterJB's avatar
    DexterJB
    Jan 05, 2017

    Hi wmm,

     

    Here are a few steps you can try:

     

    1. Use another device to login.

    2. Power cycle the router.

    3. If the issue persists, you can reset the router.

     

    Regards,

     

    Dexter

    Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Nov 07, 2016

Hi evr,

 

The logins for Parental Controls are different from the logins for the router UI (default - username: admin, password: password). You will have to sign up for an OpenDNS account through the NETGEAR Genie app. You may find the link below helpful.

 

http://kb.netgear.com/app/answers/detail/a_id/25687

 

Regards,

 

Dexter

Community Team

  • evr's avatar
    evr
    Aspirant
    Nov 08, 2016

    Hi Dexter JB,

    So when I click on the Parental Controls is takes me to a window with the title:

     

    "Checking router firmware

    We're making sure you have firmware that supports Live Parental Controls"

     

    and then within that window there is a smaller window that sais:

     

    "Router Login

    Please enter the username and password you use to manage you NETGEAR router..."

     

    Can you help me figure out the "Router Login" , where I might find that and or reset it?

     

    Best,

    Enrique

      • evr's avatar
        evr
        Aspirant
        Nov 09, 2016

        Thank you. I have done this, and have gone to the Netgear Genie and clicked on the Parental Controls, then when I enter the User: admin and then my new pass it still does not let me get into the process. The screen looks like it is thinking but then just stops. Any thoughts? 

         

         

        Screen.tiff

  • powderzog's avatar
    powderzog
    Aspirant
    Dec 16, 2016

    Hi,

    I am trying to setup parental controls via genie and not having any luck. I'm very frustrated.

    I have an open dns account.

    I have set the dns to:

    208.67.222.222
    208.67.220.220

    per the open dns support tech

    After logging into the genie app and clicking parental controls it always displays:

    Checking router firmware
    We're making sure you have firmware that supports Live Parental Controls.
    You don't appear to be connected to the internet. Please connect to the Internet through your NETGEAR router and try again.

    Under the internet tab and the home tab it says connected to internet.

    I have updated the firmware V2.01.14.

    Not sure what to do.

    Please help.

    Thank you

     

     

     

     

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Dec 20, 2016

      Hi powderzog,

       

      1. What is the model number of your router?

      2. Try setting up Parental Controls without setting a static DNS.

      3. Please try setting up a new OpenDNS account through the NETGEAR Genie app.

      4. Have you tried using another device (Android, iOS, another computer) to setup Parental Controls?

       

      Regards,

       

      Dexter

      Community Team

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Dec 26, 2016

      Hi powderzog,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter

      Community Team

      • engr_jaffer's avatar
        engr_jaffer
        Aspirant
        Jan 01, 2017

        Hi,

         

        I have the similar problem of not been able to activate Parental Control through NETGEAR GENIE.

         

        I'm getting the error logging into OpenDNS account from NetGear Genie, “There was an error signing in, please make sure you’re connected to the Internet and try again.” I have tried several times, even I logged in through opendns.com and then used Genie App but could not sign through it while I remianed sign in to their website. I have NetGear C3700 – WiFi Cable Modem Router

         

        I even opened up the ticket with OpenDNS and they recommended to contact Netgear support.

         

        Please suggest what to do to activate Parental Control Settings.

         

        Thanks,

         

        Regards,

        Syed