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Forum Discussion

evr's avatar
evr
Aspirant
Nov 07, 2016
Solved

Parental Controls

Hi, I am using the browser verstion of Netgear Genie and I can log in fine. However it does not have the Parental Control. I have install the Netgear Genie App on my Power Mac and I see the Parenta...
"Parental Controls"
Genie
  • DexterJB's avatar
    DexterJB
    Jan 05, 2017

    Hi wmm,

     

    Here are a few steps you can try:

     

    1. Use another device to login.

    2. Power cycle the router.

    3. If the issue persists, you can reset the router.

     

    Regards,

     

    Dexter

    Community Team

evr's avatar
evr
Aspirant
Nov 08, 2016

Hi Dexter JB,

So when I click on the Parental Controls is takes me to a window with the title:

 

"Checking router firmware

We're making sure you have firmware that supports Live Parental Controls"

 

and then within that window there is a smaller window that sais:

 

"Router Login

Please enter the username and password you use to manage you NETGEAR router..."

 

Can you help me figure out the "Router Login" , where I might find that and or reset it?

 

Best,

Enrique

  • evr's avatar
    evr
    Aspirant
    Nov 09, 2016

    Thank you. I have done this, and have gone to the Netgear Genie and clicked on the Parental Controls, then when I enter the User: admin and then my new pass it still does not let me get into the process. The screen looks like it is thinking but then just stops. Any thoughts? 

     

     

    Screen.tiff

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Nov 10, 2016

      Hi evr,

       

      1. Have you tried using another device (Android, iOS, another computer)?

      2. Have you tried resetting the device?

       

      Regards,

       

      Dexter

      Community Team

      • evr's avatar
        evr
        Aspirant
        Nov 10, 2016

        Hi, I have tried to log in from my iPhone wth the Netgear Genie app, but no luck being able to even sign in there.

        I have restarted the device both manually and through the web based Genie version, have also turned in on and off manually.

         

        What do you mean by "resetting the device" and is that the same as restarting or is it something diference. If so can you advise what to do?

        Thanks!