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Forum Discussion

evr's avatar
evr
Aspirant
Nov 07, 2016
Solved

Parental Controls

Hi, I am using the browser verstion of Netgear Genie and I can log in fine. However it does not have the Parental Control. I have install the Netgear Genie App on my Power Mac and I see the Parenta...
"Parental Controls"
Genie
  • DexterJB's avatar
    DexterJB
    Jan 05, 2017

    Hi wmm,

     

    Here are a few steps you can try:

     

    1. Use another device to login.

    2. Power cycle the router.

    3. If the issue persists, you can reset the router.

     

    Regards,

     

    Dexter

    Community Team

evr's avatar
evr
Aspirant
Nov 09, 2016

Thank you. I have done this, and have gone to the Netgear Genie and clicked on the Parental Controls, then when I enter the User: admin and then my new pass it still does not let me get into the process. The screen looks like it is thinking but then just stops. Any thoughts? 

 

 

Screen.tiff

DexterJB's avatar
DexterJB
NETGEAR Moderator
Nov 10, 2016

Hi evr,

 

1. Have you tried using another device (Android, iOS, another computer)?

2. Have you tried resetting the device?

 

Regards,

 

Dexter

Community Team

  • evr's avatar
    evr
    Aspirant
    Nov 10, 2016

    Hi, I have tried to log in from my iPhone wth the Netgear Genie app, but no luck being able to even sign in there.

    I have restarted the device both manually and through the web based Genie version, have also turned in on and off manually.

     

    What do you mean by "resetting the device" and is that the same as restarting or is it something diference. If so can you advise what to do?

    Thanks!

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Nov 13, 2016

      Hi evr,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter

      Community Team

      • evr's avatar
        evr
        Aspirant
        Nov 14, 2016

        Hi,

        So I have done the factory reset. 

        The only thing I changed after doingthe factory reset is changing the name of the Wifi Name (SSID) and passphrase back to what I had them. I then log out, and log back in with the user name and pass that are the default. I can log in fine, both on the browser and on the Genie app on my macbook. But when I go to the Genie and try to log into the parental controls with the defaul user name and pass it does not work, I just keep getting the log in screen over and over again.

         

        I also tried on my iPhone but no luck there either. Not sure what is going on. Should we get on the phone to work this out?

        Thanks,

        Enrique