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Forum Discussion

evr's avatar
evr
Aspirant
Nov 07, 2016
Solved

Parental Controls

Hi, I am using the browser verstion of Netgear Genie and I can log in fine. However it does not have the Parental Control. I have install the Netgear Genie App on my Power Mac and I see the Parenta...
"Parental Controls"
Genie
  • DexterJB's avatar
    DexterJB
    Jan 05, 2017

    Hi wmm,

     

    Here are a few steps you can try:

     

    1. Use another device to login.

    2. Power cycle the router.

    3. If the issue persists, you can reset the router.

     

    Regards,

     

    Dexter

    Community Team

powderzog's avatar
powderzog
Aspirant
Dec 16, 2016

Hi,

I am trying to setup parental controls via genie and not having any luck. I'm very frustrated.

I have an open dns account.

I have set the dns to:

208.67.222.222
208.67.220.220

per the open dns support tech

After logging into the genie app and clicking parental controls it always displays:

Checking router firmware
We're making sure you have firmware that supports Live Parental Controls.
You don't appear to be connected to the internet. Please connect to the Internet through your NETGEAR router and try again.

Under the internet tab and the home tab it says connected to internet.

I have updated the firmware V2.01.14.

Not sure what to do.

Please help.

Thank you

 

 

 

 

DexterJB's avatar
DexterJB
NETGEAR Moderator
Dec 20, 2016

Hi powderzog,

 

1. What is the model number of your router?

2. Try setting up Parental Controls without setting a static DNS.

3. Please try setting up a new OpenDNS account through the NETGEAR Genie app.

4. Have you tried using another device (Android, iOS, another computer) to setup Parental Controls?

 

Regards,

 

Dexter

Community Team