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Forum Discussion

evr's avatar
evr
Aspirant
Nov 07, 2016
Solved

Parental Controls

Hi, I am using the browser verstion of Netgear Genie and I can log in fine. However it does not have the Parental Control. I have install the Netgear Genie App on my Power Mac and I see the Parenta...
"Parental Controls"
Genie
  • DexterJB's avatar
    DexterJB
    Jan 05, 2017

    Hi wmm,

     

    Here are a few steps you can try:

     

    1. Use another device to login.

    2. Power cycle the router.

    3. If the issue persists, you can reset the router.

     

    Regards,

     

    Dexter

    Community Team

wmm's avatar
wmm
Aspirant
Jan 04, 2017

When I attempt to access Parental Controls on genie, I get a message saying that I don't appear to be connected to the internet. However, I am connected to the internet. Does anyone have a suggestion?

DexterJB's avatar
DexterJB
NETGEAR Moderator
Jan 05, 2017

Hi wmm,

 

Here are a few steps you can try:

 

1. Use another device to login.

2. Power cycle the router.

3. If the issue persists, you can reset the router.

 

Regards,

 

Dexter

Community Team