Forum Discussion

Aspirant

Nov 07, 2016

Solved

Parental Controls

Hi, I am using the browser verstion of Netgear Genie and I can log in fine. However it does not have the Parental Control. I have install the Netgear Genie App on my Power Mac and I see the Parenta...

"Parental Controls"

Genie

DexterJB
Jan 05, 2017
Hi wmm,

Here are a few steps you can try:

1. Use another device to login.

2. Power cycle the router.

3. If the issue persists, you can reset the router.

Regards,

Dexter

Community Team

gintguru

Aspirant

Feb 12, 2017

I am using an iMac late 2009 3GHz with 8 GB ram and a R6400 Netgear router connected to a 5268AC gateway. When I start parent controls from NetGear Genie it looks for the router to verify firmware but never seems to find it. It is always spinning on "Identifying Router." I have updated the firmware, reset the router, downloaded genie, deleted and downloaded again. I have shut down the entire system and brought back up with my 5268AC gateway, my R6400, and then my computer. I have tried just a wired connection to the R6400 router, just a wireless connection, and both being enabled. I have verified that the 5268AC Gateway wifi is disabled and the only connection is the ethernet cable. Any additional suggestions via direct email or on this thread would be great.

DexterJB
NETGEAR Moderator
Feb 16, 2017
Hi gintguru,

Is the R6400 configured in AP mode or router mode? It should be configured in router mode.

Regards,

Dexter

Community Team
- gintguru
  Aspirant
  Feb 18, 2017
  The 6400 is configured in router mode. The firmware is up to date and Genie can confirm that. I am still getting the screen below when trying to access parent controls
  - DexterJB
    NETGEAR Moderator
    Mar 03, 2017
    Hi gintguru,
    
    I have sent you a message. Please check your inbox.
    
    Regards,
    
    Dexter
    
    Community Team