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Forum Discussion

evr's avatar
evr
Aspirant
Nov 07, 2016
Solved

Parental Controls

Hi, I am using the browser verstion of Netgear Genie and I can log in fine. However it does not have the Parental Control. I have install the Netgear Genie App on my Power Mac and I see the Parenta...
"Parental Controls"
Genie
  • DexterJB's avatar
    DexterJB
    Jan 05, 2017

    Hi wmm,

     

    Here are a few steps you can try:

     

    1. Use another device to login.

    2. Power cycle the router.

    3. If the issue persists, you can reset the router.

     

    Regards,

     

    Dexter

    Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Feb 16, 2017

Hi gintguru,

 

Is the R6400 configured in AP mode or router mode? It should be configured in router mode.

 

Regards,

 

Dexter

Community Team

gintguru's avatar
gintguru
Aspirant
Feb 18, 2017

The 6400 is configured in router mode.  The firmware is up to date and Genie can confirm that. I am still getting the screen below when trying to access parent controls

Screen Shot 2017-02-18 at 9.15.09 AM.png

Screen Shot 2017-02-18 at 9.18.53 AM.png

 

 

 

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Mar 03, 2017

    Hi gintguru,

     

    I have sent you a message. Please check your inbox.

     

    Regards,

     

    Dexter

    Community Team