Trying to reset my password for connecting to my router on my app,but when I go to the reset website the continue button will not light up and allow me to move on. I am entering every thing slowly and correctly and triple checking it is typed in right. The webiste will not work.

Please provide exact details like router model, firmware installed, .... Be aware that the password recovery does not work unless it was ever configured, and even then, there are some bugs with it.. Note: This is not a Nighthawk App issue - it does not have a password recovery feature.

I’m on the website routerlogin.com and it has been set up. I can get to the second page using my phone but it won’t go past the 2 security questions because the continue button won’t light up as a clickable button. Only the cancel can be clicked on.

Tigernyaz wrote:I’m on the website routerlogin.com and it has been set up. That is the graphical user interface (GUI) for your R7000. It is not a website somewhere out there somewhere in internetland. Set up in what way? In other words, can you get into the GUI to modify the settings? Tigernyaz wrote:I can get to the second page using my phone but it won’t go past the 2 security questions because the continue button won’t light up as a clickable button. The message you see suggests that something is going wrong in the sign in process. But it is not clear to me that you have set the thing up correctly. What app is this? Nighthawk app on some sort of mobile device? As schumaku says, password recovery isn't a Nighthawk app thing. How are you trying to connect? Local wifi? Take us through what you are doing, a step at a time, and tell us what happens. There is support material for the R7000, including a manual, at the end of this link: >>>> R7000 | Product | Support | NETGEAR <<<<

I can get to the gui to enter/answer questions but the continue button will not light up and become clickable.

Tigernyaz wrote:I can get to the gui to enter/answer questions but the continue button will not light up and become clickable. That answer does not add anything to what you've said already.

password reset webstie not working

21 Replies

schumaku
Guru - Experienced User
Jul 25, 2019
Please provide exact details like router model, firmware installed, .... Be aware that the password recovery does not work unless it was ever configured, and even then, there are some bugs with it..

Note: This is not a Nighthawk App issue - it does not have a password recovery feature.
- Tigernyaz
  Aspirant
  Jul 25, 2019
  I’m on the website routerlogin.com and it has been set up. I can get to the second page using my phone but it won’t go past the 2 security questions because the continue button won’t light up as a clickable button. Only the cancel can be clicked on.
  - michaelkenward
    Guru - Experienced User
    Jul 26, 2019
    Tigernyaz wrote:
    I’m on the website routerlogin.com and it has been set up.
    
    That is the graphical user interface (GUI) for your R7000. It is not a website somewhere out there somewhere in internetland.
    
    Set up in what way? In other words, can you get into the GUI to modify the settings?
    
    Tigernyaz wrote:
    I can get to the second page using my phone but it won’t go past the 2 security questions because the continue button won’t light up as a clickable button.
    
    The message you see suggests that something is going wrong in the sign in process. But it is not clear to me that you have set the thing up correctly.
    
    What app is this? Nighthawk app on some sort of mobile device?
    
    As schumaku says, password recovery isn't a Nighthawk app thing.
    
    How are you trying to connect? Local wifi?
    
    Take us through what you are doing, a step at a time, and tell us what happens.
    
    There is support material for the R7000, including a manual, at the end of this link:
    
    >>>> R7000 | Product | Support | NETGEAR <<<<

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password reset webstie not working