NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
password reset webstie not working
Trying to reset my password for connecting to my router on my app,but when I go to the reset website the continue button will not light up and allow me to move on. I am entering every thing slowly an...
I can get to the gui to enter/answer questions but the continue button will not light up and become clickable.
Tigernyaz wrote:
I can get to the gui to enter/answer questions but the continue button will not light up and become clickable.
That answer does not add anything to what you've said already.
- There is no where else for me to navigate to on that GUI. It asks for my serial number and that is it.
We are going round in circles.
Read the manual (see link above).
Look for the section "Factory settings".
Reset the router and set it up from scratch.
Then don't forget the password.
- I read that part and know how to do that. Just didn’t want to have to reset everything. Would be nice if Netgear could make something that works and is reliable. Password resets should be easy to do. That’s why they have you do those security questions. They should remove the reset feature if it’s not going to work.