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Forum Discussion

mwilliams3343's avatar
mwilliams3343
Aspirant
Feb 02, 2021

pause / resume not working

I have the Nighthawk app on my phone and when I go into Device Manager; I can see all the devices that are connected. The Pause / Resume bars are green and I can't slide them to the pause position.  ...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Feb 05, 2021

Hi mwilliams3343,

 

Welcome to the community! May you reinstall the Nighthawk app and let me know if your issue persists.

 

Christian 

  • mwilliams3343's avatar
    mwilliams3343
    Aspirant
    Feb 08, 2021

    I reinstalled the Nighthawk app and it still says "logon timed out, please try again. if this issue persists, try rebooting your device" 

    Which I have done all that. :/

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Feb 09, 2021

      Hi mwilliams3343, 

       

      May you provide the model number of your router and the current firmware version it's on.


      Thanks,

      Christian 

      • mwilliams3343's avatar
        mwilliams3343
        Aspirant
        Feb 12, 2021

        MODEL: R7000

        and how do I find the current firmware?