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Forum Discussion

mwilliams3343's avatar
mwilliams3343
Aspirant
Feb 02, 2021

pause / resume not working

I have the Nighthawk app on my phone and when I go into Device Manager; I can see all the devices that are connected. The Pause / Resume bars are green and I can't slide them to the pause position.  ...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Feb 05, 2021

Hi mwilliams3343,

 

Welcome to the community! May you reinstall the Nighthawk app and let me know if your issue persists.

 

Christian 

mwilliams3343's avatar
mwilliams3343
Aspirant
Feb 08, 2021

I reinstalled the Nighthawk app and it still says "logon timed out, please try again. if this issue persists, try rebooting your device" 

Which I have done all that. :/

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Feb 09, 2021

    Hi mwilliams3343, 

     

    May you provide the model number of your router and the current firmware version it's on.


    Thanks,

    Christian 

    • mwilliams3343's avatar
      mwilliams3343
      Aspirant
      Feb 12, 2021

      MODEL: R7000

      and how do I find the current firmware?

      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Feb 12, 2021

        mwilliams3343,

         

        You may visit the Nighthawk app and view your router info or visit routerlogin.net via web browser. 

         

        Christian