Forum Discussion

Aspirant

Apr 25, 2017

Pause Internet not woring in Genie

I installed Genie from Play Store today. The Pause Internet feature does not work. Actually parantal control is also not working. I set the filter to high, but nothing is blocked for the device. I h...

Genie

DexterJB

NETGEAR Moderator

Apr 27, 2017

Hi blinmh,

1. What is the firmware version of the router?

2. Please make sure that the DNS values on the router UI are set to 208.67.222.222 and 208.67.220.220.

3. Please try using another device (another Android, iOS).

Regards,

Dexter

Community Team

blinmh

Aspirant

Apr 29, 2017

Hi Dexter,

1. The router firmware version is 1.0.0.52, which is latested on the download website.

2. The DNS server values are set currectly.

3. I tried both PC and Andriod phone. I see the same issue, Puase Internet does not work.

I have WNDR4700 router.

Thanks you,

Ben

DexterJB
NETGEAR Moderator
May 09, 2017
Hi blinmh,

I have sent you a message. Please check your inbox.

Regards,

Dexter

Community Team