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Forum Discussion

MickLion1's avatar
MickLion1
Aspirant
Apr 20, 2020

Pause/Resume Disabled

Hello guys, With the app for my router works just fine before with functional device manager, but now it’s not working. The area where the switch between (pause/resume) has been grayed out and I ca...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Apr 23, 2020

HI MickLion1, 

 

Please ensure that your mobile device is connected to the network. You may try reinstalling the app and check to see if your router is due for a firmware update.

 

Christian 

MickLion1's avatar
MickLion1
Aspirant
Apr 23, 2020
Hello Christian,

I have deleted my app and reinstalled it. Along with checking that I am connected to the internet with no new update available. The device manager pause/disabled is still grayed out (not allowing me to change to pause/disabled). During the beginning when I set it from the first time, everything worked (about like 5 months). Somehow it’s not working now.
  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Apr 24, 2020

    Hello MickLion1, 

     

    May you try performing a factory reset on your router by holding down the reset button for 15+ seconds. After doing so, please run through the setup assistant again using the Nighthawk app. Can you also provide me with the model number of your router and the current firmware version it's on. 

     

    Thanks,

    Christian 

    • michaelkenward's avatar
      michaelkenward
      Guru - Experienced User
      Apr 24, 2020
      Christian_R wrote:

      Hello MickLion1, 

       

      May you try performing a factory reset on your router by holding down the reset button for 15+ seconds. After doing so, please run through the setup assistant again using the Nighthawk app. Can you also provide me with the model number of your router and the current firmware version it's on. 

       

      Thanks,

      Christian 


      It might also help if you told people what the modem is in front of this router. The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?

      There are good reasons for also asking for that information.

    • MickLion1's avatar
      MickLion1
      Aspirant
      Apr 28, 2020
      Thank you for waiting for moment, the model number is R7000 and it’s on version V1.09.88.