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dalewebb's avatar
dalewebb
Aspirant
Apr 07, 2022

Phone never finds Nighthawk Mesh router wifi network during setup

Somehow my wifi got all fouled up and I have tried a "NEW SETUP" from my Nighthawk app on my phone.  Turned my VPN off.  Scanned label on bottom of router and proceeded with the setup.  Disconnected the router from the modem and restarted the modem.  When the lights came on, reconnected the modem to the router with the cable.  App said the satellite was starting up.  When done, the router started it's setup.  I got prompted with "CANNOT CONNECT TO ROUTER."  Went to my phones settings and enabled Nighthawk app Special App Access > WiFi control.  Went to WiFi settings on phone and looked for NETGEAR05 network, but phone never detected the network.  I'm baffled and frustrated.  Scouted the net to no avail.

Can anyone suggest anything else to try?  

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