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bjgirdwood's avatar
bjgirdwood
Aspirant
Mar 18, 2017

PLP 1200 'Unknown' by Genie

Using Genie 2.4.38 and it shows the PLP1200 as unknown. How can I fix this?

 

Netgear genie.png

Genie

4 Replies

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  • schumaku's avatar
    schumaku
    Guru
    Mar 19, 2017

    The Genie App is "just" an alternate UI to the router Genue Web UI if I'm not wrong. Does the router (model, firmware version) recognize the PL1200 in the connected devices?

    • bjgirdwood's avatar
      bjgirdwood
      Aspirant
      Mar 19, 2017

      The router is a Netgear WNDR3700v3.  I'm sorry I don't know what a Router Genie Web UI is or how to access one but it doesn't appear to recognize the PLP1200 on the Genie App.