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Forum Discussion

kajh99's avatar
kajh99
Aspirant
Feb 01, 2020

Problem changing email address for account

Hi   When I try to change mail email address I get an error message saying "This email already exists". When I try to use the "forgot password" link on the address I want to change to I get an mail...
kajh99's avatar
kajh99
Aspirant
Feb 01, 2020

Now I managed to log in to the account with the email address I want to change to and closed that account.

 

I still get the error message "This email already exists". Does it take some time from the account is closed until it is possible to use that email address on another account?

michaelkenward's avatar
michaelkenward
Guru - Experienced User
Feb 02, 2020
kajh99 wrote:

I still get the error message "This email already exists". Does it take some time from the account is closed until it is possible to use that email address on another account?

There are various "accounts" associated with Netgear. First there is this place, then there is MyNetgear and also things like DDNS and NoIP for remote access and management.

 

I'd start by explaining what you want to do, what you are doing and where it goes wrong.

 

You could also tell people what dev ice you are trying to work with.

  • kajh99's avatar
    kajh99
    Aspirant
    Feb 04, 2020

    Thank you for answering!

    I use Brave 1.2.43 on macOS 10.15.3 (19D76).

    Here is what is do:

    1. Sign iin in the upper right corner on https://www.netgear.com/
    2. Select "Manage Profile" from the "account menu" in the upper right corner
    3. Select "Login settings"
    4. Select "Change Email"
    5. I type in the new email address I want to change to and my password. 

    Then I get the error message "This email already exists".

    Thanks in advance for any help with this issue!

     

    :)

    • michaelkenward's avatar
      michaelkenward
      Guru - Experienced User
      Feb 04, 2020
      kajh99 wrote:

      Thank you for answering!

      I use Brave 1.2.43 on macOS 10.15.3 (19D76).

      Here is what is do:

      1. Sign iin in the upper right corner on https://www.netgear.com/

       

      OK. That is MyNetgear.

       

      You may need to get in touch with one of the moderators of this place.

       

      Christian_R, ChristineT or DexterJB maybe able to help.

       

       

       

       

       

       

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Feb 05, 2020

      Hello kajh99, 

       

      Thanks for taking the time to post. Would you mind sending me a private message with the email address your account was previously registered to an the email address you would like you your MyNETGEAR account to be registered to. 

       

      Thanks,

      Christian