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PepAP's avatar
PepAP
Follower
Jun 05, 2021

Problem with accessing Nighthawk mobile app after (succesful) installation

I have 2 EX6250's which I successfully setup both working in 2 far corners of our house. 

 

But after being happy with the installation, I cannot access the Nighthawk mobile app. It starts with the login page and the password we set part of the installation process doesn't work! Try the Forgot Password but doesn't work.  

 

Any light?   

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  • michaelkenward's avatar
    michaelkenward
    Guru
    Jun 06, 2021
    PepAP wrote:

     

    But after being happy with the installation, I cannot access the Nighthawk mobile app. It starts with the login page and the password we set part of the installation process doesn't work!

     

    Which one? Android? iOS?

     

    How are you connecting? Wifi? (Local) Anywhere access? (Over the Internet)

     

    PepAP wrote:

    I have 2 EX6250's which I successfully setup both working in 2 far corners of our house. 

     

    You have posted your message in the section of this community given over to Nighthawk WiFi Routers. (This is easily done, given Netgear's complicated community structure.)

    Many questions apply to different types of device, so you might get responses here, but you might get more help, and find earlier questions and answers specific to your hardware, in the appropriate section for your device. That's probably here:

    WiFi Range Extenders & Nighthawk Mesh - NETGEAR Communities

    I will ask the Netgear moderator to move your message.

    In the meantime you could visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware.

    You may have done this already. I can't tell from your message.

    I mention it because Netgear gave up on supplying paper manuals years ago and people sometimes miss the downloads.