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Forum Discussion

Retired_Member's avatar
Retired_Member
Sep 16, 2019

Problems with Ready Cloud

I have a external HDD 3.0 connected to my NightHawk router. Everything works fine between router and HDD.   My problem: I installed the ReadyCloud app desktop client onto my Win10 laptop. I signe...
Retired_Member's avatar
Retired_Member
Sep 16, 2019

I found another problem with ReadyCloud.

 

My HDD is 1TB brand new but ReadyCloud reports it as 196.91mb and it's already full! lol

 

I guess using network storage through Netgear router is not going to work for me.

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Sep 16, 2019

    Hi Retired_Member, welcome to the community! I have sent you a message. Please check your inbox.

     

    Dexter

    • Retired_Member's avatar
      Retired_Member
      Sep 20, 2019
      DexterJB wrote:

      Hi Retired_Member, welcome to the community! I have sent you a message. Please check your inbox.

       

      Dexter

      I've been talking to

      Matt
      Expert ID: 8313
      Netgear Level 2 Support
       
      I can no longer send response back to him because there is a problem with Netgear website. When I send a reply I get this error message "Error: Something went wrong! Please try again"
       
      This is the last message that Matt wrote to me: "I did encounter an issue accessing ReadyCloud remotely using the desktop APP. Do you have the "VPN disconnected" error as well?"
       
      My response: I do not get a VPN discconected error message. I do not get any error message.
      Mine says: Connected (VPN) then it displays the root folder.
      I cannot access anything beyond the root folder. I cannot backup or download anything.
      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Sep 25, 2019

        Hi Retired_Member, I followed up with the support team.

         

        Dexter

  • Retired_Member's avatar
    Retired_Member
    Sep 18, 2019

    I fixed the problem with ReadyCloud not detecting the 1TB of storage space.

    I connected the HDD to my Win10 PC and did a default format on it and then reconnected it back to the router. The only weird thing that it did was that it created two root folders and after about 10min of trying to delete one of the root folders, I was successful. So this part is now fixed.

     

    Still not able to use ReadyCloud client app on Win10.

    • michaelkenward's avatar
      michaelkenward
      Guru - Experienced User
      Sep 19, 2019
      Retired_Member wrote:

       

      Still not able to use ReadyCloud client app on Win10.

      What happens when you try?

       

      It broke here months ago.

       

       

       

       

      • Retired_Member's avatar
        Retired_Member
        Sep 19, 2019
        michaelkenward wrote:

        What happens when you try?

         

        It broke here months ago.

         

         

         

         

         

         

         

         

         

         

        The client will connect to the router displaying the connected HDD but that's all it does.