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Forum Discussion

Retired_Member's avatar
Retired_Member
Sep 16, 2019

Problems with Ready Cloud

I have a external HDD 3.0 connected to my NightHawk router. Everything works fine between router and HDD.   My problem: I installed the ReadyCloud app desktop client onto my Win10 laptop. I signe...
Retired_Member's avatar
Retired_Member
Sep 16, 2019

I found another problem with ReadyCloud.

 

My HDD is 1TB brand new but ReadyCloud reports it as 196.91mb and it's already full! lol

 

I guess using network storage through Netgear router is not going to work for me.

DexterJB's avatar
DexterJB
NETGEAR Moderator
Sep 16, 2019

Hi Retired_Member, welcome to the community! I have sent you a message. Please check your inbox.

 

Dexter

  • Retired_Member's avatar
    Retired_Member
    Sep 20, 2019
    DexterJB wrote:

    Hi Retired_Member, welcome to the community! I have sent you a message. Please check your inbox.

     

    Dexter

    I've been talking to

    Matt
    Expert ID: 8313
    Netgear Level 2 Support
     
    I can no longer send response back to him because there is a problem with Netgear website. When I send a reply I get this error message "Error: Something went wrong! Please try again"
     
    This is the last message that Matt wrote to me: "I did encounter an issue accessing ReadyCloud remotely using the desktop APP. Do you have the "VPN disconnected" error as well?"
     
    My response: I do not get a VPN discconected error message. I do not get any error message.
    Mine says: Connected (VPN) then it displays the root folder.
    I cannot access anything beyond the root folder. I cannot backup or download anything.
    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Sep 25, 2019

      Hi Retired_Member, I followed up with the support team.

       

      Dexter

      • Retired_Member's avatar
        Retired_Member
        Oct 03, 2019

        I no longer want to troubleshoot this problem.

        I've been working on this problem since 9/16/2019 and no fix.

        I can't continue because I cannot reply back to emails that I get from Matt level 2 tech support as the netgear website is broken.

         

        Today, Matt asked me to perform a debug and sent me to https://www.routerlogin.com/debug.htm and that link doesn't work either as I get this error message.

         

        Hmmm… can't reach this page

        www.routerlogin.com refused to connect.

        Try:

        ERR_CONNECTION_REFUSED
         
        routerlogin.com does work as I can log into my router by web browser just fine but when I type in https://www.routerlogin.com/debug.htm is when I get that error message. But I have also logged into my router first then tried the link and I have restarted my router and tried another browser but it still doesn't work.
         
        I have spent much time trying to get this to work and all has failed. I have decieded to stop using ReadyCloud service and look for another cloud service. Also, the other problem I have is with Bitdefender Armor running on my router. It slows down my download speed greatly to the point that it takes me 15min to download a 5mb file over 122mbps speed. I turn off Armor and it only takes me 2-3 seconds. So I will buy a new Linksys router as I am done with Netgear and it's service.