NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Jedimindtrick's avatar
Jedimindtrick
Aspirant
Jun 18, 2016

R4500 Parental Controls Not Blocking - Help My Kids Are Exposed

HELP PLEASE.   Just unpacked my brand new NetGear N900 R4500 FW V1.0.0.4_1.0.3. Purchased from Amazon last week, Works great, but can't get parental controls to work. NetGenie and Genie App, both i...
Genie
Parental Controls
DexterJB's avatar
DexterJB
NETGEAR Moderator
Jun 19, 2016

Hi Jedimindtrick,

 

1. What version of NETGEAR Genie do you have installed?

2. What is the firmware version of the router?

3. What are the DNS values that are indicated in the router UI?

4. Are all devices affected (not getting filtered)?

5. Have you tried other filtering levels (medium, low, custom)?

6. Have you tried changing the filtering level using a different device (smartphone, tablet, another computer)?

 

Regards,

 

Dexter

Community Team

Jedimindtrick's avatar
Jedimindtrick
Aspirant
Jun 20, 2016

Hi Dexter,

 

Thanks for quick reply. This is what I did and it worked. 

 

1. Disable Parental Control in the Genie App and Genie Web Access

2. Rebooted the modem and the NetGear Router

3. Attached LAN Cable to Router from Laptop

4. Accessed Router Through Genie Web Dashboard

5. Enabled Parental Control at Moderate

 

All good now! Whew!! 

 

Lesson learned, don't set parental control through Genie App. 

 

Jedimindtrick

 

 

 

 

 

 

 

 

 

 

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jun 22, 2016

    Hi Jedimindtrick,

     

    Good to know that it is working now.

     

    Regards,

     

    Dexter

    Community Team