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Forum Discussion
R6220 not conneting with Nighthawk
Hello, My R6220 used to connect perfectly on Genie App on iOS (latest OS and app versionà. I have upgraded to Nighthawk App and it can not connect: it says: "Logon timed out, please try again. I...
Supposedly the app is compatible with that router.
https://kb.netgear.com/000055505/Which-products-support-the-NETGEAR-Nighthawk-app
With that said, have you tried uninstalling the app and reinstalling it? Restart the phone after the uninstall.
You put you're on the most most current version. What is it? A number helps for others who have this issue.
Same with your version of ios. What phone version and ios version are you on?
You can also use your broswer to control the router. its not as slick as the app navigation but at least you can still control the app until whatever is causing the issue is resolved. I've had issues with the app before so I tend to just control it with the browser gui. Not ideal for those that like the app.
Yes I have latest version everywhere (router firmware, ios, app)
The access through browser works fine with the IP but I want the mobile app to work.
What else could I explore?
did you try uninstalling, restarting the phone, and reinstalling the app?
Yes - multiple times on both my iPhone and iPad.
In the R6220, I see nothing in the logs when I tried to login