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Forum Discussion

JulienG0677's avatar
JulienG0677
Aspirant
Sep 03, 2019

R6220 not conneting with Nighthawk

Hello,   My R6220 used to connect perfectly on Genie App on iOS (latest OS and app versionà. I have upgraded to Nighthawk App and it can not connect: it says: "Logon timed out, please try again. I...
JulienG0677's avatar
JulienG0677
Aspirant
Sep 04, 2019

Yes I have latest version everywhere (router firmware, ios, app)

The access through browser works fine with the IP but I want the mobile app to work.

What else could I explore?

plemans's avatar
plemans
Guru - Experienced User
Sep 04, 2019

did you try uninstalling, restarting the phone, and reinstalling the app?

  • JulienG0677's avatar
    JulienG0677
    Aspirant
    Sep 04, 2019

    Yes - multiple times on both my iPhone and iPad.

    In the R6220, I see nothing in the logs when I tried to login

    • plemans's avatar
      plemans
      Guru - Experienced User
      Sep 04, 2019

      what version of IOS are you using? Device model?

      • JulienG0677's avatar
        JulienG0677
        Aspirant
        Sep 04, 2019

        iPhone 8 plus

        iPad Pro 10.5

        iOS version on both device:12.4.1