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Forum Discussion
R6220 Wi-fi router genie issues related accessin features such as Traffic and editing device setting
Netgear Genie suddenly refused to allow me to edit a device setting and no longer lets me refresh or change channels, view traffic, etc. I noticed a message about needing to update the Genie so I cli...
Hi LSel,
1. Please try uninstalling and re-installing the app.
2. What is the device OS (Android, iOS)?
3. Does the issue persist on other devices (Android, iOS, computer)?
Regards,
Dexter
Community Team
Hi Dexter,
I'm using a Windows 8.1 laptop computer. While our other devices access the internet via this Netgear router, none of them utilize the tablet/smart phone app and we rely on this computer to make any necessary router setting changes (like channel, access, etc.). And all devices (computer, NOOK, ROKU, Squeezebox) are accessing the internet via wi-fi. My only problem is that I can no longer change the channel or frequency to work around interference from our neighbors' routers, block someone else from "borrowing" our internet (yes, we've had one incident several months ago and ended up changing our network password--using this computer), etc.. . Thanks
Hi LSel,
May I know if you have tried uninstalling and re-installing the program from the laptop? If not, we recommend doing so. Also, as an alternative, you can access the router UI/settings using an Internet browser (Chrome, Firefox, Internet Explorer). You may find the link below helpful.
http://kb.netgear.com/app/answers/detail/a_id/980
Regards,
Dexter
Community Team
Hi LSel,
I would like to follow up and check if you are still experiencing the issue.
Regards,
Dexter
Community TeamDexter, I'm afraid I haven't had the time necessary to uninstall and reinstall the software. Hopefully, I can mess with it this weekend. Thanks. Laurie