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Forum Discussion
victorbond
Mar 13, 2022Tutor
r6400v2 can't access router using app
I am having difficulty accessing my router. I can access it via the web but not with my iPhone. I haven't had problems with it until recently. It says that the device if offline but, it is not. Or I ...
plemans
Mar 13, 2022Guru - Experienced User
do you have random mac/private IP address turned on on the iphone?
Does it work on an android phone?
- victorbondMar 13, 2022Tutor
I did not know that was a thing. I've had the phone for 2 years and the problem has just started in the last few weeks. I'm assuming the suggestion will be to turn that off and see if that fixes the issue?
I do not have an android device to try and see if that would work.
It seem like the issue coincided with the most recent Apple update. I don't know if that's coincidence or if there's more to that.
- victorbondMar 14, 2022Tutor
I turned the random setting off, but the issue remains. What is interesting is that sometimes there will even be a little white box that pops up at the bottom that says "connected to router" when I'm at the screen that asked for username and password, but it still doesn't go through after I click "sign in".