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Forum Discussion
r6400v2 can't access router using app
I am having difficulty accessing my router. I can access it via the web but not with my iPhone. I haven't had problems with it until recently. It says that the device if offline but, it is not. Or I ...
Yes, sounds like we are having the same problem. And for me, whether I try to connect locally, or via Anywhere Access, I run into the same issue. Right now, my phone says I am connected to Wifi, but I'm in the Nighthawk app and it's black screen that says "wifi not detected". So, I am having issues with multiple kinds of error screens when I'm trying to access the router.
Hi, we recommend contacting the support team for further troubleshooting. You can always reach our support team via the link below if you need any technical assistance with your NETGEAR device.
https://www.netgear.com/home/contact-us/default.aspx
You can also call the number below.
1-888-NETGEAR (1-888-6384327)
Dexter
NETGEAR Team