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Forum Discussion
R6700v3 - can't connect via Nighthawk App
I have an R6700v3 router behind a spectrum E31T2V1 modem. Router firmware is V1.0.4.128_10.0.104. I can connect through web access into router, but every time I try to connect throb Nighthawk App, ...
As I said in the post, it is both android and iPhone that cannot connect.
Of course I'm on the wifi network with each device "before" attempting to log in.
Android gives the error "router is unreachable" and iPhone says "logon timed out"
Is there a setting or something in the router to allow/ disallow app access?? I can connect directly to router through both phones and laptop using routerlogin.net or directly typing the IP 192.168.1.1
Of course I'm on the wifi network with each device "before" attempting to log in.
Android gives the error "router is unreachable" and iPhone says "logon timed out"
Is there a setting or something in the router to allow/ disallow app access?? I can connect directly to router through both phones and laptop using routerlogin.net or directly typing the IP 192.168.1.1
I have the same problem, perhaps worse.
I have the Nighthawk app set up on my phone. The router works, my devices have access, everything seems fine.
However, I have an older printer/scanner that I had wirelessly attached to my old router. I have been trying to connect it to the new Nighthawk AC3200.
It won't connect through the HP setup. It tells me that MAC address filtering may be preventing the connection. MAY be preventing it. I need to go into the router app and fix it.
I try to connect to the Nighthawk app. When I first set up the Nighthawk app on my phone, I configured it to accept my fingerprint through the phones finger print reader. When I launch the app it shows me the various aspects of the app- device manager security, etc. However, it then bounces me to login as admin. I do the fingerprint, which it recognizes and accepts, but then it again asks me to login as admin with a password. I do not think I changed the default from "password," but just set up the fingerprint. Now, I cannot log into the app after it accepts the fingerprint. If I put in other passwords, it says wrong. If I put in the default password it says "router is unreachable."
Routerlogin.net and routerlogin.com appear to be broken. The links on those pages seem to be circular redirects, and going directly to the router's IP address just brings up another login page.
I think my only option is to find a time when no one in my family is working from home or using the internet, doing a hard reboot, and reconnecting everything.
I have never dealt with anything as opaque and difficult to work with as the Nighthawk app, and I don't think I will ever buy another netgear product, a brand I used to revere. The utter lack of customer support is dispiriting. Turfing things off to "the community" is no substitute for actual support.
rcb2022 wrote:
I have the same problem, perhaps worse.
Different problem. Nothing to do with that from PJD1978, who didn't mention printers
Not even the same router. The Nighthawk R6700v3 is not an AC3200. (That's not a Netgear model number.)
Setting things up with the Nighthawk app is not the best idea. You would do better to start your own conversation in the appropriate section, possibly here:
Nighthawk Wi-Fi 5 (AC) Routers - NETGEAR Communities
But check the model number first.
You could also search that section for past discussions on HP printers. (Try including the HP modem number.)
Problems with HP printers are a constant here. They are usually down to the printer setup.
But that is best not discussed here as that would break the rules and hijack the original query.
Same problem with the router being unreachable.
I'm pretty sure the problem connecting the printer/scanner to my network is due to MAC address filtering on the router, but I can't get into the app to change that setting because the app says the router is unreachable.
rcb2022 wrote:
I'm pretty sure the problem connecting the printer/scanner to my network is due to MAC address filtering on the router, but I can't get into the app to change that setting because the app says the router is unreachable.
It would be interesting to know how you reached that conclusion.
If you are right, this would add a brand new issue to the portfolio of problems that people report here.
But it is hard to tell what is going on from your complicated description, which includes a load of stuff about fingerprints that has not much to do with getting a router to work.
