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Forum Discussion
R6700v3 - can't connect via Nighthawk App
I have an R6700v3 router behind a spectrum E31T2V1 modem. Router firmware is V1.0.4.128_10.0.104. I can connect through web access into router, but every time I try to connect throb Nighthawk App, ...
Same problem with the router being unreachable.
I'm pretty sure the problem connecting the printer/scanner to my network is due to MAC address filtering on the router, but I can't get into the app to change that setting because the app says the router is unreachable.
rcb2022 wrote:
I'm pretty sure the problem connecting the printer/scanner to my network is due to MAC address filtering on the router, but I can't get into the app to change that setting because the app says the router is unreachable.
It would be interesting to know how you reached that conclusion.
If you are right, this would add a brand new issue to the portfolio of problems that people report here.
But it is hard to tell what is going on from your complicated description, which includes a load of stuff about fingerprints that has not much to do with getting a router to work.
Doesn't add much. Heaven only knows what that screen comes from. Not the router.
The Nighthawk App mentioned in the subject has nothing to do with establishing a WiFi link to the printer.
Did you find this?
Installing HP wireless printer software | Wireless Printing Center | HP® United Kingdom
Is your router still in its "out of the box" state? That WiFi SSID suggests so. Nothing wrong with that.Just a clue as to what is happening at your end.
TL, DR: I have the same problem using the Nighthawk app as the other user: it returns a message saying the router is unreachable when I try to log in.
The overlong version: A little over a year ago, I bought a R8000-100NAR Nighthawk X6 AC3200 router to replace a Norton Core router that Norton discontinued/bricked. I was never able to get my older HP printer/scanner to connect to the new router, although it worked fine with the Norton Core. A few days ago, I picked the printer up and carried it to the room where my computer is. I connected it with a cable and went through set-up with the HP printer set-up utility on my computer. It failed, returning a report that it was probably due to MAC address filtering.
However, when I tried to check the MAC settings on the router, I was unable to login. When I set up the Nighthawk app, I set it up to log me in my reading my fingerprint. However, after reading my fingerprint, it asks me to log in with a password. After many failed attempts, I finally guessed the password I had used, only to have the app tell me that it can't run because my router is unreachable. The router runs fine, everyone connects happily, but I cannot add this device to my network because I can no longer open the app to check and change settings.
i looked at the HP link posted, but for me it opens here https://www.hp.com/gb-en/shop/list.aspx?fc_conn_wifi=1&sel=PRN. Possibly because I am not in the UK. It's really not a problem doing set-up, as it worked on the Norton Core, it's a problem with a default setting on the nighthawk router. Possibly an "out of the box" problem, if that term refers to using a device with its default configuration. Unfortunately, I can no long get into the router to change anything.