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DWheater's avatar
DWheater
Follower
Apr 11, 2016
Solved

R7000: Access Control - Blocked Device can still access internal network.

A week or so ago I reset the admin password on my R7000 and changed the SSIDs and passwords on both my 2.4Ghz and 5Ghz wireless networks as I suspected someone had hacked into it and was trying to ac...
Genie
  • DexterJB's avatar
    DexterJB
    Nov 03, 2016

    Hi jloew44,

     

    Setting up time blocks on when a device can or cannot connect to the network is not supported.

     

    Regards,

     

    Dexter

    Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Apr 13, 2016

Hi @DWheater,

 

1. What is the firmware version of the router?

2. Was the device already showing up as connected to your network before you changed your passwords?

3. Is the device showing connected via wired or wireless?

4. A quick search for Lite-On shows that they manufacture parts for consumer electronics of wide variety. This means that it could just be one of your devices as well.

5. Have you tried resetting the router?

6. You may check the link below as reference on how to configure Access Control then test it with your other devices and see if the issue persists.

 

http://kb.netgear.com/app/answers/detail/a_id/24830

 

Regards,

 

Dexter

Community Team

  • lalajo's avatar
    lalajo
    Tutor
    May 04, 2016

    The same issue is happing to me.  I have blocked some devices so my kids stay off their phones when its bed time.  When I check logs it shows activity all night.  When I look at attached devices...the device shows blocked but they are still attached and still using the wireless notebooks when they shouldnt.  How is this possible???  Its says blocked, yet they are accessing the internet via our wifi???

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      May 07, 2016

      Hi lalajo,

       

      1. What is the model number and firmware version of your router?

      2. Are you blocking the devices through the NETGEAR Genie app/program? If yes, on which device and what is the version of the app/program?

      3. Did you try configuring the Access Control feature through the router UI using a browser?

      4. Have you tried resetting the router?

      5. Have you tried blocking your own device using another? If yes, did it work?

       

      Regards,

       

      Dexter

      Community Team

      • lalajo's avatar
        lalajo
        Tutor
        May 10, 2016

        Nighthawk R700

         

        Firmware Version
        V1.0.5.48_1.1.79

         

        I have tried blocking with Genie and through access control via online site

         

        I have blocked other devices and it works.  On this wireless computer it shows as connected to network, but blocked.  There are no logs showing activity but able to acess internet...google, youtube etc.  After further research, I found out that my son had used the code off the box to connect to the router.  I am not sure if this is part of the issue, and if it is, I need to know how to fix it.