R7000 Nighthawk app doesn't trust my device

Question

I am trying to set up the Nighthawk app on my iphone. To establish connection, it must verify the device, which the first method, using a push notification, doesn't work. The push notification doesn't ever arrive. The second method is to send an email, which also doesn't work. I get the verification code in my email but the app refuses to trust the iphone device. Is anyone else having these issues? How did you resolve it?

Fdinc · Answer

I had this problem also, it’s so frustrating! This option is one of the reasons I purchased this router. Also, this is my third router. I’ve had 2 of the r7000. The first one quit working altogether and the second one started failing. I bought a newer one last week hoping that this one would be great and the actual router works but now the app is faulty. Can’t win for losing!!

Brody9 · Answer

I am having the same problem!!!kg706&nbsp;wrote:I am trying to set up the Nighthawk app on my iphone. To establish connection, it must verify the device, which the first method, using a push notification, doesn't work. The push notification doesn't ever arrive. The second method is to send an email, which also doesn't work. I get the verification code in my email but the app refuses to trust the iphone device. Is anyone else having these issues? How did you resolve it?&nbsp;

scoop9999 · Answer

I also have this problem.

Christian_R · Answer

Hello,&nbsp;

&nbsp;

For those experiencing this issue, may you check to see if there is a firmware update available, reinstall the Nighthawk app, and enable local network access. If your issue persists, please send me a private message with the following info for us to check further.&nbsp;

&nbsp;

Email:

Serial Number:

Firmware Version:

Nighthawk App Version: (iOS or Android)

&nbsp;

Thanks,

Christian&nbsp;

Forum Discussion

R7000 Nighthawk app doesn't trust my device

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