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Forum Discussion

jmerkowi's avatar
jmerkowi
Aspirant
May 28, 2022

R7000P

I've been using a Nighthawk AC2300 Smart WiFi router since 2019 without problem.  A couple of months ago the app started giving me the following message: "We can't find your Router.  You may be using...
plemans's avatar
plemans
Guru
May 29, 2022

What modem/gateway is the router connected to? 

Are you on android or iOS? If you're on iOS, make sure icloud relay and private mac/ip address are disabled. 

jmerkowi's avatar
jmerkowi
Aspirant
May 29, 2022

Thanks.  The router is connected to the modem provided by Verizon Fios, which appears to be an Alctel ONT I-211M-L. I have a PC and an IOS phone and the icloud relay and private mac/ip address have never been enabled.