NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

piwagner's avatar
piwagner
Follower
Jul 30, 2016

R7500v2 won't block some devices

I can't get the router to block a couple of different devices.  I have access control enabled.  I have tried from the web router port on my PC, and from the Genie app.  Genie app give me a message that says "setting failed".

Genie

2 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Aug 06, 2016

    Hi piwagner,

     

    1. What is the firmware version of the router?

    2. What version of the NETGEAR Genie app do you have installed?

    3. Have you tried using another device (smartphone, tablet, another PC)?

    4. Have you tried resetting the router?

    5. Have you tried uninstalling and re-installing the NETGEAR Genie program?

     

    Regards,

     

    Dexter

    Community Team

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Aug 09, 2016

    Hi piwagner,

     

    I would like to follow up and check if you are still experiencing the issue.

     

    Regards,

     

    Dexter

    Community Team