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Forum Discussion
R7900 update V1.0.1.18_10.0.20. cannot connect to Netgear genie
Hi guys, I recently updated Firmware to V1.0.1.18_10.0.20 for my router. But ever since I updated, I cannot login to my router via my iPhone app and desktop NetgearGenie. It says"login failed. Th...
Hi kevinluo1990 and eckypting,
Please make sure you do a factory reset after updating the firmware. If the issue persists, please try uninstalling and re-installing the app/program from the devices.
Regards,
Dexter
Community Team
I backed up the configuration, did the factory reset, and then restored the configuration from the backup. Also removed and reinstalled Genie on both the PC and iPhone. iPhone app was able to log in successfully, but only for one session. After logging out, the next login attempt results in the same condition as at the beginning. Similarly, PC application work one time and was able to access "Router Settings" and "Parental Controls". Now it is unable to login "at Home" or "by Remote" to access "Router Settings" or Attempting to access "Parental Controls" indicates the Router is not registered and asks if I would like to register it, or says I'm not connected to the Internet. It only allows login for "Network Support" (i.e. redirecting to this website).
I have the same issue as the OP and rest of the community. I regret updating to this latest firmware. having all sorts of issues. Genie from iphone6s IOS10.3.3 (latest) does not work!! Please fix this ASAP!!
- I own the R7900 and have the exact same issue. You would think with the cost of these devices, Netgear would release FW that works with their Genie app. Is there any date for a scheduled FW or Genie update to fix this? I'm still within the return period and may just do that.
