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Forum Discussion

kevinluo1990's avatar
kevinluo1990
Tutor
Jun 25, 2017

R7900 update V1.0.1.18_10.0.20. cannot connect to Netgear genie

Hi guys,   I recently updated Firmware to V1.0.1.18_10.0.20 for my router. But ever since I updated, I cannot login to my router via my iPhone app and desktop NetgearGenie. It says"login failed. Th...
Genie
DexterJB's avatar
DexterJB
NETGEAR Moderator
Jul 13, 2017

Hi kevinluo1990 and eckypting,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

  • kevinluo1990's avatar
    kevinluo1990
    Tutor
    Jul 13, 2017

    Hi,

     

    Thanks for the reply. Well, I tried but it didn't work. I downgrade the firmware version to the previous one, and everything was ok again. So I guess there is some error in V1.0.1.18?

  • eckypting's avatar
    eckypting
    Aspirant
    Jul 14, 2017

    I backed up the router configuration and did a factory reset as suggested, then restored the configuration from the backup.  Once again, the the Genie App worked for one session, and then has failed to login thereafter. The Genie for Windows works intermittently, and even then only when using the remote access route to login to the router. Direct/local login using Genie for Windows does not appear to work (the attempt to login times out).