Need to login to admin on my R7900P remotely. Nighthawk App states Router is disconnected, but it isn't. I can login to the internet router the R7900P is connected to (in bridge mode) and ping test the Nighthawk, and it returns and passes tests. It is also broadcasting a WiFi network using the default (!!!!) settings. I can remotely cycle power to the R7900P and have done so, which makes no difference.

Mac OS desktop Netgear Genie (on desktop) won't allow me to log in to anything remotely, the option simply doesn't display on the appropriate page. It does show on my laptop, go figure, but the particular router I need to admin shows as being unavailable in the menu for remote administration.

Why does the Nighthawk App say that the router is disconnected when it is not?

Don't anyone tell me to update firmware on the router because I am 4000 km away in another country, which is the whole reason I setup remote administration on the device in the first place, and yes... I did set it up when the router was installed, and reset up just two months ago. The whole purpose in having remote admininstration setup is so that the router can be administered REMOTELY. Going on site is not an option or a solution. If I was onsite I wouldn't need remote administration.

I am extremely frustrated by how buggy NetGear Genie was when I first set it up. It apparently couldn't handle accessing two different R7900Ps in two different locations. I had remote administration setup and working on this router A through Netgear Genie before I left the site, but router B wasn't able to be accessed remotely. I called NetGear support and they couldn't fix the problem, heck they couldn't even understand the problem (it would help if tech support offered in English was provided by people who can speak English), and I ran out of time and had to leave the country. Now I have been instructed through NetGear to install the Nighthawk App on my phone, which I have, and low and behold router B appears and is accessible, and router A says "Disconnected", which it isn't. In NetGear genie which works (somewhat) on my laptop, now Router B can be accessed but Router A can not be (reads 'unavailable'), the opposite of when I was onsite.

In the meantime, without the problem of NEVER being able to access both Routers through either app at the same time ever being resolved, even after wasting HOURS with useless technical support which never solved the problem, my support has expired.

I am offered more "support" at a cost nearly equal to one of the routers, but it couldn't/wouldn't solve the problem before, why would I buy something which has proven to not work time and time again?

Has anyone had a R7900P showing as 'disconnected' in the Nighthawk App and been able to establish a connection with it without being on site?

If firmware needs to be upgraded to connect to it, can this be done without being on site, and when the R7900P shows as disconnected?

Again, the R7900P is NOT disconnected, it is pingable and working, so there is a fault/bug problem with NetGear software somewhere along the line, and this should have been fixed during my support period but never was. Now I have a customer screaming at me over WiFi access. Can anyone assist?

Many thanks in advance.

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R7900P Shows as "Disconnected" in Nighthawk App