R7900P Shows as "Disconnected" in Nighthawk App

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michaelkenward wrote:

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FloridaRob wrote:

 

I use the R7900P as an access point to create a WiFi network in my vacation home for my guests to access the internet, in order to islolate them from the 'actual' router/internet access point, which is the router supplied by my ISP.  I have remote administration setup on both the first router, and the R7900P.

 

If a router is in access point mode, you cannot use remote management for that device.

 

Disabled Features on the Router when set to AP Mode | Answer | NETGEAR Support

 

If you see remote management t as being enabled, the R7900P is not in AP mode, which means that you probably have two routers on your network.

 

Two routers on your network can cause headaches. For example, you can end up with local address problems. Among other things, the other router can misdirect addresses that the Netgear router usually handles, such as routerlogin.net or the usual IP address for a router, 192.168.1.1.

This explains some of the other drawbacks.

What is Double NAT? | Answer | NETGEAR Support

It seems like you have experienced several manifestations of those drawbacks.

 

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Again, I may have my terminology incorrect. If you are correct, that I can't have the R7900P in Access Point mode, and still be able to remotely administer it, then perhaps I don't have it in Access Point mode, because I can still login to and remotely administer my OTHER R7900P remotely. Both were setup in the same (and just to avoid confusion, in two separate locations on completely separate LANetworks) manner and with the same settings. One I can access remotely and administer, the other I can't, but need to. So if you are correct, does that by definition mean that I don't have it in Access Point mode?

I also originally stated that it was setup in Bridge Mode. Perhaps that is how it is set up? I'm working from memory, but I don't remember exact specifics, and I don't have the manuals here with me. All I know is that both routers could be remotely administered when they were setup, but now it appears that one of them has completely lost all of its settings, including that of remote access.

In the Nighthawk App it says that one of the two is 'disconnected' but it is on, working, and can be accessed over the internet. I am hoping that there is someway that it will somehow allow the connection, and respond to administration instructions. That is what I would like to do if possible.

I realize that it may not be, if it 'thinks' it is not setup to allow remote administration (because it apparently lost the settings I left it with and went back to factory default mode) but this is the limit of my expertise. Is it possible to connect to it and change the settings on it remotely, even if it says 'disconnected'?  Why does it say 'disconnected' when it isn't? It is on and working.

Thank you for your response, and for your help, and everyone else who has joined in too.  It is very much appreciated even though I may be bad at sounding that way! :)