NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
R7960P No internet connection
Very disappointed with the way Netgear does business! After confirmation that my internet service and Nighthawk hardware is working properly, Netgear is making me pay to determine what is wrong with t...
Bgtwin2 wrote:
Very disappointed with the way Netgear does business! After confirmation that my internet service and Nighthawk hardware is working properly, Netgear is making me pay to determine what is wrong with their software or whether an update is needed.
If this is a new router, you get free support for 90 days. That is there to help you to set the thing up.
Unfortunately, few brands who make things offer free support for its life. They would go out of business very quickly of they did that.
Manuals are always a good place to start.
Visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware.
That page will also have any software, firmware and drivers for your device, if they exist.
Begin with the Quick Start/Installation Guide.
Or start with this place. It is FREE.