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Forum Discussion
R8000 and Firmware 1.0.4.66_10.1.75 Slow Xfinity Connection AC and Slow Wifi Speeds - GIGABIT - Slow
Hi, I am super dissapoitned with Netgear, I have had this AC3200 device for almost 2 years now, and when I was using an Arris6190 modem with a connectio of speed 200Mbp the unit was working quite dec...
fperezl wrote:
I called Netgear and they wanted to sell me some maintenance plan saying that they would FIX the issues "what a scam",.
If this was telephone number that you found with a web search IT WASN'T NETGEAR. There are too many scam sites out there that try to look like Netgear but in reality are dodgy operations that can damage your network and your bank balance.
There is no phone support for Netgear. You do it via the support portal:
Contact Us | Support | NETGEAR
First you have to register your device to confirm that it is eligible for the 90-days free support. Start here:
MyNETGEAR | Product Registration
Start a case and, with luck, they will contact you.
After 90 days, Netgear does not provide paid support. It farms that out to GearHead.
Or you can try to sort it out here. That costs you nothing.
1. I did it via the support
2. They gave me a case #
3. As explained my unit had over 90 days = warranty expired
4.- Geardhead contact me - ( who ever that it using netgears name )
5.- they sent me to gear head - saying they would change the programming of my BOX
In any case, whether its gearhead or netgear the service is not premium
yes, there is a cost
6 months plan
$89.99
1 year plan
$139.99
2 year plan
$229.99
Pay-Per-Incident Support
Only $49.99 Per Incident *
Phew. Not one of the many poor souls who have been bilked by dodgy operators.
Sadly, too many people are not as careful as you were.
so, my question remains :
1) Although the unit says 1300, there is no 1300 achievable.
2) having smartconnect doenst optimize things if you gave 2.4 devices and 5ghz devices
3) Mac computers show 866 speed transmission rate
4) speed test shows 520Mb - (although connnection to modem is 1000 gigabit)
5) when i bring other routers into play i get > speeds for transmission rate 1300
6) Will gearhead change, modify the router ? other than change the firmware ?
quesiton remains
I will suspect routers softwarw will not be changed because then it will be out of support.