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Tech16's avatar
Tech16
Initiate
Mar 27, 2017

R8000 Firmware Update R8000-V1.0.3.36_1.1.25 breaks Live Parental Controls and Genie App functions

Updating firmware on R8000 to R8000-V1.0.3.36_1.1.25.chk (latest recommended update) breaks Live Parental Controls (LPC)-cannot turn ON or OFF from web app (Gui takes you instead to NetGear page, htt...
Genie
lbotez's avatar
lbotez
Tutor
Mar 27, 2017

I've reset to factory settings several times. It still doesn't allow me to get into the router via software.

 

Seems the Genie software might be broken.  For mac and pc.   Plus I can't seem to be able to downgrade to the previous software.

michaelkenward's avatar
michaelkenward
Guru - Experienced User
Mar 27, 2017
lbotez wrote:

I've reset to factory settings several times. It still doesn't allow me to get into the router via software.

 

 

The first message was about Live Parental Controls, a broken network map and a dodgy Internet connection. I suspect that these are not the same issues as not getting into the router "via software". It is more likely that the inability to get into the router is the root cause of all these symptoms.

 

What happens if you try the web browser rather than the apps?

 

The "can't get into the router" thing is a perennial. (Just browse around here a bit.) There are various possible reasons.

 

For example, the R8000 is a router. This means that there is probably a modem in there somewhere. That can lead to conflicts between the two and which gets to hand out IP addresses.

 

Using the browser to troubleshoot is usually easier than messing around with the standalone genies.

 

Here is just one item in the KnowledgeBase:

 

If you cannot login to your router | Answer | NETGEAR Support

 

 

  • lbotez's avatar
    lbotez
    Tutor
    Mar 29, 2017

    Thanks.  I reset my router again to factory settings, holding it down for 12 seconds...  changed my password again.  Then went to http://192.168.1.1 and logged on ad admin with the new password I created.  BTW, I was a bit confused about the two passwords:  one for Netgear.com, and a second one just for the router.  Yeah, I know, dumb, but it was one more thing...

     

    Then I got into the Genie software apparently built-in to the router.  It took awhile to figure out what I wanted to change (one of them was the Channels for my tri-band; apparently I'm sharing two of the three with some neighbor's Negear routers down the road.  I was able to get two of them single, at least for now.

     

    I also updated the QoS (not sure exactly what that Quality of Service does, but it needed an update).

     

     

    The mac software for netgear Genie for mac verison 2.4.22 will not allow me to log in with my new, just created Admin password; but I guessing they just haven't updated that.  Too bad, because it makes a lot more sense to use (unless you're an IT person).

     

    The rest isn't pertinent to this topic, but was something I discovered when I logged into the built in software to the router once I was able to get into it:

     

    I'm wondering if IPV6 software will help me with speed issues. (I'm getting lags at various times during the day, and Charter doesn't seem to be able to do anything about it).  I set it to auto detect and it chose "6to4 tunnel".  I read a bit about this "6to4 tunnel", and it sounds like that might not be the best to use, but so far it's running okay.  The IPV6 is a bit complex to grasp (I just want to get the router to work better), but eventually we'll all be using it, I suppose.  The default was "disabled;" so I figured I'd try it out and see if it makes any difference.

     

    Also, to downgrade the firmware to version .32, you just download the file from Netgear software, then select Router Update and then locate the file on your computer and select it???   I'm totally afraid I might lock up the router...

     

    Thanks..

     

    • michaelkenward's avatar
      michaelkenward
      Guru - Experienced User
      Mar 29, 2017
      lbotez wrote:

      BTW, I was a bit confused about the two passwords:  one for Netgear.com, and a second one just for the router.

       

       

      Not sure what you mjesan by that.

       

      If by Netgear.com you mean http://www.routerlogin.com/

      or

      http://www.routerlogin.net

      Then that is the router.

      If it is the pesky genie android app, then you can skip that bit, "Continue without login".

       

      There are just too many things going on in your messages to be able to provide much help. Deal with one thing at a time or you will end up in a complete mess.