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Forum Discussion
R8000 Firmware Update R8000-V1.0.3.36_1.1.25 breaks Live Parental Controls and Genie App functions
Updating firmware on R8000 to R8000-V1.0.3.36_1.1.25.chk (latest recommended update) breaks Live Parental Controls (LPC)-cannot turn ON or OFF from web app (Gui takes you instead to NetGear page, htt...
Did you reset the router to factory settings after the firmware flash?
New firmware sometimes introduces changes that are not compatible with the old configuration.
So a factory reset is the first thing to try if you have problems with new firmware.
Hi michaelkenward,
Reluctantly, I followed your suggestion. Updated to R8000-V1.0.3.36_1.1.25 firmware and reset unit to factory settings (holding reset button for 10sec). Then manually re-entered all my previous settings including DDNS, reserved IPs, port mappings in addition to all the Wifi settings.
Same result. No access to Live Parental Controls (through web and ios Genie app) and no devices other than ios device running Genie app showing up on Genie Network Map.
Since I need to have LPC working this evening, I restored firmware back to R8000-V1.0.3.32_1.1.21 and all is working again! I really believe there's something broken with R8000-V1.0.3.36_1.1.25 firmware.