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Forum Discussion
Aznworker
Nov 26, 2018Aspirant
R8000 Firmware
Updated to the new firmware ( 1.0.4.28) on my R8000 through the app on my phone and after update was done, my devices that connected to the router, their name just disappear and showed only two dash m...
michaelkenward
Nov 26, 2018Guru - Experienced User
Did you reset the router to factory settings after the firmware flash?
New firmware sometimes introduces changes that are not compatible with the old configuration.
So while it isn't guaranteed to fix problems a factory reset is the first thing to try if you have issues with new firmware.
This is a nuisance because you then have to reconfigure the device all over again.
You can backup your settings before you reset and restore them later. But that may just bring back the fault. Then again, at least you will know if the reset fixed the problem.
- AznworkerNov 26, 2018AspirantOk I’ll try thanks for some pointers