NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
R8000 Netgenie says "router does not support remote access"
Since the net genie update I have not been able to login remotely from my iphone. It says my router does not support remote access but I know this is not true as I used it remotely ALL the time with ...
I updated the firmware - still didn't work. Rolled back to the firmware recommend on another post. Still nothing
Yes it's turned on in my router settings
Yes it's turned on in my router settings
Try removing the app from the phone, power cycle the phone then re-install the app.
If this fails, I'd phone contact or send a ticket about this to support. Something isn't right here.
