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Forum Discussion
R8000 V1.0.3.36_1.1.25 firmware breaks Android Genie app....
MAJOR problem with this latest firmware release is that it completely brakes the Android version of the app...so as I came to find out a few nights ago, the mobile app doesn't even manage to LOG-IN t...
Hi dspiatkowski,
1. Please make sure you perform a factory reset on the router after updating the firmware.
2. I have done my own test with the same firmware and the latest version (3.1.12) of the Genie app and did not encounter any issues.
Regards,
Dexter
Community Team
Hi Dexter,
I had performed a factory reset. I could log on to the Genie app once. But I wasn't able to do anything. For example, if I go to parental control, it just timeout. If I go to network map, I was only able to see the device I am using the Genie. And afterward, I am not able to log into the router until I do a reboot on the router. But the same problem of not be able to do anything continue. And I can only log in from Genie after another reboot of the router. Any other suggestions?
Be honestly, why don't we need to do a factory reset everytime. That mean I need to re-enter everything. That is a lot of work because I change a lot of settings like Access Control, QoS, etc. I think this is also something that the developement team should think about to fix.
Thanks.
You are so right with you comment. Let's be honest, the old CTRL-ALT-DEL trick, or worse yet, the POWER OFF/POWER ON is the course of action that used to be acceptable...ohh...way back in the late 80s and early 90s of the 1900s. Seriously, it is not just dissapointing but indeed incredibly sad that Netgear's standard response is "do a router re-set to factory specs"...are you serious???
I would suspect many users have put some time and effort into configuring their routers to suit their needs. So why as a hardware vendor would you even expect them to throw all of that away as a routinely done activity needed to simply update the router firmware???
Hi Garfield18 and dspiatkowski,
A factory reset is necessary after a firmware update to clear the memory and avoid possible issues with the firmware and previous settings configured. Also, I have sent you a message. Please check your inbox.
Regards,
Dexter
Community Team
Garfield18 wrote:Hi Dexter,
I had performed a factory reset. I could log on to the Genie app once. But I wasn't able to do anything. For example, if I go to parental control, it just timeout. If I go to network map, I was only able to see the device I am using the Genie. And afterward, I am not able to log into the router until I do a reboot on the router. But the same problem of not be able to do anything continue. And I can only log in from Genie after another reboot of the router. Any other suggestions?
Be honestly, why don't we need to do a factory reset everytime. That mean I need to re-enter everything. That is a lot of work because I change a lot of settings like Access Control, QoS, etc. I think this is also something that the developement team should think about to fix.
Thanks.
I'm still got lots to learn about configuring routers so please be patient. Shouldn't the backup feature restore all the settings? I did the factory reset after the regular reboots failed to solve my Android devices dropping offline. I then restored the settings with my last backup. It still didn't solve the issue but I just changed the preamble setting from long to short in the advanced wireless settings and so far my phone has stayed connected for at least 30 minutes so far. It usually disconnected after only a few minutes.