Admin Password quit working RBK20W

---

drewestes2531 wrote:

The message I recieved when entering my admin password was that it was not correct with prompts to take you to Netgears website.

 

---

I doubt if that is a "Netgear website", as in something out there on the Internet. It is more likely to be the graphical user interface (GUI) on your router. (Tell us the address of that "website" and you might get more help.)

---

drewestes2531 wrote:

My internet provider is Google, but when I set it up originally I turned the Google wireless off. 

---

I didn't know that Google was also an Internet service provider. (It isn't where I live.) Do you pay Google for your Internet? Or do you mean that you have a Google device that connects you to the Internet?

Is there a Google box of some sort sitting between your RBK20W and the Internet? If so, turning off the wifi does not disable the router bit.

---

drewestes2531 wrote:

So I powered my Netgear modem off and restarted the system figuring since it isn't working and it was ready to replace it everything came baack on line, I looked at my app on my phone and it took my admin password and had worked fine since.

---

What is this Netgear "modem"? Your message is about the RBK20W. That isn't a modem. Is there another Netgear device that you haven't told us about?

My guess, based on incomplete details of what is at your end, is that you

have two routers on your network and that is the cause of your grief.

Two routers on your network can cause headaches. For example, you can end up with local address problems. Among other things, the other router can misdirect addresses that the Netgear router usually handles, such as routerlogin.net or the usual IP address for a router, 192.168.1.1.

This explains some of the other drawbacks.

What is Double NAT? | Answer | NETGEAR Support

---

drewestes2531 wrote:

So I powered my Netgear modem off and restarted the system figuring since it isn't working and it was ready to replace it everything came baack on line, I looked at my app on my phone and it took my admin password and had worked fine since.

The fix was to power down the Netgear modem.

 

---

To me this confirms my analysis.  If this happens again, here's the solution.

Be sure to restart your network in this sequence:

• Turn off and unplug modem.
• Turn off router and computers.
• Plug in and turn on modem. Wait 2 minutes for it to connect.
• Turn on the router and wait 2 minutes for it to connect.
• Turn on computers and rest of network.

If you have problems in the future, do tell people about everything on your network. The sudden arrival of a "Netgear modem" means that you missed out an import link on the chain.