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Forum Discussion
Cannot Login to Genie App
No matter what I try, I cannot login to the Netgear Genie app either on my phone or on the computer. I always get an error message. This has been occurring since the first update a few months ago. I j...
SenseiSyl wrote:
Topic was started at April 22, 2017. Today it is June 22, 2017. TWO MONTHS and still no solution!!!
Not to mention all the older messages on the same theme.
I am having the same exact issue. I can log in via web browser, however, I cannot log in with the iPhone / iPad app or the PC app. Rebooting the router helps, but if I try to log in again say 24 hours later, I am back to square one. I get Login Failed. genie Cloud server connection time out. Try again. I also have seen the message stating "NETGEAR router was not found or is no supported. Make sure that your mobile device is not connected to the router's guest network and that IPv6 is not enabled". Is there a fix coming for this? I think this started for me once I downloaded the newest firmware.