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Forum Discussion

LorneAv's avatar
LorneAv
Tutor
Oct 23, 2015
Solved

cannot sign in to openDNS account to set-up parental controls using NETGEAR Genie

Hi, I am trying to use NETGEAR Genie Parental controls and when I attempt to login to my OpenDNS account, I get the following error message: "There was an error signing, in please make sure you're ...
Genie
  • DexterJB's avatar
    DexterJB
    Oct 23, 2015

    Hi LorneAv,

     

    This has already been reported and is currently being looked at. I will be sending an inquiry to Engineering and will provide an update on this thread.

     

    Regards,

     

    Dexter

    Community Team

TonyWilath's avatar
TonyWilath
Guide
Sep 17, 2016

I currently have a Netgear D7800 on firmware 1.0.1.10 and my Netgear Genie version is 2.4.26 (both most recent versions). All has been working well until today when suddenly the parental control feature in netgear genie wont accept my username/password for my opendns account. I have changed the password on the opendns site and can confirm both before and after my password change I was able to login to the opendns website directly so this means there is no issue with my username and password.

Its almost as if the netgear genie is not passing this through or communicating with opendns.

As a result my parental controls are not working. I bought this top of the range route for only that purpose and now its not working.

 

It is now Sep 2016 and the last response to this was in 2015 in the forums and this still doesnt seem to be solved.

TonyWilath's avatar
TonyWilath
Guide
Sep 17, 2016

I should also add that I am using a 15 character password and have rebooted the router and PC multiple times. I have the latest version of firmware and netgear genie.

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Sep 18, 2016

    Hi TonyWilath,

     

    1. Have you tried logging in using another device (smartphone, tablet, another computer)?

    2. Did you setup your account through the NETGEAR Genie or did you already have an existing OpenDNS account?

    3. Are you able to login through https://netgear.opendns.com/sign_in.php?

     

    Regards,

     

    Dexter

    Community Team

    • TonyWilath's avatar
      TonyWilath
      Guide
      Sep 19, 2016

      Hi Dexter

       

      I just thought I would let you know that this issue manifested shortly after I upgraded the firmware to 1.0.1.10. In regard to your questions:

       

      1) When I log in using the Genie app on my Samsung S6 Galaxy it does the same thing (i.e. wont log in) on the first attempt. When I retry it then logs in (this happens every time I repeat this exercise and always works on the second go). Once I am in and I enable Parental Control I go to into the device map and try to set the individual devices and it wont let me do so. From what I have read on the Opendns forums this is an issue with the Netgear firmware and compatibility with the Genie software (i.e. this latest firmware is not fully compatible with the latest Genie software). This would also explain the buggy behaviour I get from using the Genie app from both my Samsung S6 and my Windows 7 PC. It also aligns with the fact I just recently upgraded the firmware on the router.

       

      2) I had and existing opendns account. However this cannot be the issue as this account has been working properly on this router as far back as March this year (2016) with no issues.

       

      3) Yes I confirm am able to login using my credentials at the site address you provided.

       

      I would like to know if there is going to be a new release of the Genie app soon and if not is it possible to roll back the firmware version on my router? If so where can I get the previous release of the firmware?